FAQ: the answers to your questions

Your online booking

11 questions

Paying for your order

14 questions

Your
activity

5 questions

Group
bookings

5 questions

Your online booking

How do I book online?

Simply choose an activity or service by applying your selection criteria (search by town or city, then by type of activity). You will then be guided, step by step, through the booking process. Indicate the number of participants and your chosen options. Then just enter your card details into our secure system and wait for confirmation.

Was this answer helpful?

Are you having trouble making a booking?

If you are experiencing difficulties when you try to book, or if you can't find the answer to your question on the site, you can send an email to our Customer Services Team: support@ceetiz.com

Was this answer helpful?

How long does it take, on average, to receive confirmation that an activity is available?

This can take just a few hours, but during certain periods the waiting time may be longer. On average, you will receive a response within 24 to 48 hours.

Was this answer helpful?

I don't have a credit card – what can I do?

The activities proposed by CEETIZ can only be purchased using a debit or credit card.

Was this answer helpful?

Should I be worried if I haven't received a confirmation or a response more than 72 hours after my request?

Certain activities and certain dates require longer to confirm. Remember that you can track your order by logging into your account and going to 'My Bookings'. If you have any concerns about your order, you can send us an email at support@ceetiz.com, clearly stating the order reference number and the name of the lead traveler.

Was this answer helpful?

Can I book several activities at the same time?

Ceetiz gives you the possibility to combine bookings for different activities in one order, so you only have to make a single payment. Every activity you book will be added to your cart and once you've finished shopping you can proceed to the checkout to make your payment.

Was this answer helpful?

How do I know whether the activity I've booked is available?

Ceetiz will email you with a response within 24 to 48 hours on average, confirming whether or not the activities you have booked are available. Your account will not be debited until your activities have been confirmed.

Was this answer helpful?

What happens to my order if I book several activities and one of them is not available?

Ceetiz will tell you which activities within your order are available and which are not. In any case, your account will not be debited for unavailable activities. Only the balance corresponding to the total price of your confirmed activities will be debited.

Was this answer helpful?

How can I access my voucher and what should I do with it?

When we send you confirmation of availability, we also send you a voucher for your activity. You can find your vouchers in your Ceetiz Customer Account, using your email address and the password that you created when you signed up to log inIt is ESSENTIAL that you print your vouchers and present them when you arrive for your activity. Please read the information on the vouchers carefully.

Was this answer helpful?

Where and when do I need to present my voucher?

It is essential that you present your voucher to the service provider when you arrive for your chosen activity. Their address will be printed on the voucher. Your voucher will either act as a ticket for the activity, or it will be exchanged for tickets.

Was this answer helpful?

How far in advance can I reserve my activity?

The earlier the better, giving you the best chance of finding availability. Certain activities are very popular. You can book any of the dates available on the Ceetiz booking calendar.

Was this answer helpful?

Paying for your order

Are credit card transactions completely secure?

We use an encrypted security tool to guarantee that our customers benefit from the best possible security when making their payment.

Was this answer helpful?

Why can bookings only be made in the name of the card holder?

For safety and auditing purposes we ask that the reservation be made in the same name as the card holder. Our local service provider may ask this person to sign their voucher to prove that their signature matches their bank card. They may also require further proof of identity.

Was this answer helpful?

Why does an error message appear when I try to make the payment using my bank card?

Technical difficulties beyond our control may arise and make certain transactions impossible. If this happens, please try again later.

However, our payment settings and rules mean that certain cards and certain transactions may not be authorized by our site. We apologize for this inconvenience, and hope that you will complete your payment using a different bank card.

Was this answer helpful?

When will the payment be debited from my account?

Your account will only be debited once you have received confirmation that your activity is available. If you have not received this confirmation, your bank card will not have been debited.

Was this answer helpful?

If certain parts of my order are unavailable what happens with regards to my payment?

If certain popular activities are not available on your chosen dates, you will only be charged for the activities which are available.

If none of the activities are available, nothing will be debited from your account.

Was this answer helpful?

How can I access my bill?

You can view your bills by logging into your Ceetiz Customer Account, using your email address and the password that you created when you signed up.

Was this answer helpful?

How can I obtain additional information that isn't included in the activity description?

We try to give as much information as possible in our activity descriptions. Important information and specific details about the activity (exact address, telephone number, etc.) are indicated on your voucher. If you still have a question once you have read this information, you can email support@ceetiz.com, stating the name under which the booking was made and your order number.

Was this answer helpful?

For which hotels does my activity offer a pick-up service?

If the service provider offers a hotel pick-up service for the activity you have booked, please be aware that as a general rule this service only applies to customers staying at hotels within the boundaries of the relevant city or in adjoining areas.

Was this answer helpful?

Can I be picked up at an address which is not a hotel?

We ask that all collections take place at hotels.

Was this answer helpful?

After the activity, can I be dropped off at my hotel or at an alternative location?

If the service provider offers a drop-off service, you will be taken back to your hotel, unless an alternative arrangement is agreed on the day.

Was this answer helpful?

Can Ceetiz book accommodation in my chosen city on my behalf?

With the exception of groups (10 people or more), we cannot reserve accommodation other than that which is offered on the website as part of activities.

Was this answer helpful?

Where will the starting point be for this activity?

The starting point will be stated on your voucher, which will be sent to you as soon as your booking is confirmed, along with any extra information you will need to enjoy the activity.

Was this answer helpful?

Is there a telephone number I can call for assistance once I've arrived at my destination?

The service provider's contact details, including their telephone number, will be printed on your voucher. If any problems arise or you need assistance, please contact them directly. You can also contact the Ceetiz Customer Relations service throughout your stay.

Was this answer helpful?

What do I need to know about the prices for the activities proposed by Ceetiz?

The prices advertised on the Site are displayed in the currency which you have chosen for your navigation. Please note that the tariff indicated in the navigation currency is calculated by converting the activity’s price from the currency accepted by the service provider using the daily exchange rate.

Certain transactions are now subject to bank fees. Please approach your bank in order to find out their specific policy and potential charges, as we do not have access to this information for all banks.

Certain countries can also apply surtaxes in conformance with governmental policy. For example, as of July 2015, Argentina applies an additional tax of 35% to all credit/debit card purchases effected by its residents in foreign countries (this includes touristic activities purchased in or from a foreign country).

Was this answer helpful?

Group bookings

How many people qualify as a 'group'?

This depends on the activity and service provider. Generally, a party is considered a group from 10 or 15 people.

Was this answer helpful?

Can you provide me with a quote for a group trip?

Please send us as much information as possible to help us to process your order as quickly and efficiently as possible. To do this, click on the 'Groups and VIP Events' button on the activity page and send us a message.

Was this answer helpful?

Can I get special rates for group bookings?

Depending on the size of your party, it might be possible to benefit from special group tariffs.

Was this answer helpful?

Is it possible to adapt the activity to meet our needs?

At Ceetiz we consider group travel our specialty. We can create activities which are tailor-made for your needs and budget. Please send us as much information as possible to help us to process your request quickly and efficiently. To do this, click on the 'Groups and VIP Events' button on the activity page and send us a message.

Was this answer helpful?

Can Ceetiz book accommodation in my chosen city on my behalf?

Ceetiz can organize accommodation for your party provided that there are enough of you to constitute a group.

Was this answer helpful?

Reservation difficulties

Why haven't I received a reply to my email?

Although the average response time is 24 to 48 hours, certain activities or requests may require longer. You can track the status of your bookings by logging into your Customer Account.

Was this answer helpful?

How do I know that my order/request has been received and will be processed?

Provided that you received an automated response from us when you made your booking or sent your request, you can be certain that the Ceetiz team is processing it. Although the average response time is 24 to 48 hours, certain activities or requests may require longer. You can track the status of your bookings by logging into your Customer Account.

Was this answer helpful?

Canceling or modifying a booking

Can I change the dates or the number of participants for an activity I've already booked?

Customers of Ceetiz and affiliated websites can request to modify their bookings, unless the Cancellation Terms & Conditions state otherwise.

As a general rule, you can modify your bookings without charge up to 7 days prior to the scheduled activity date, unless the Cancellation Terms & Conditions indicated on the activity description state otherwise.

If you contact us with less than 7 days notice, we reserve the right to apply a handling charge.

No modifications to the date or content of your booking can be guaranteed, and will be subject to the service provider's availability.

If you have already made your booking, any requests to change it should be emailed to support@ceetiz.com, stating your name, reservation number and the scheduled activity date. We will endeavor to deal with your request as quickly as possible.

If the Cancellation Terms & Conditions state that the activity cannot be canceled, modified or refunded, no alterations can be made.

Was this answer helpful?

How do I cancel a booking?

For all cancellation requests, please send us your order reference number, the name of the activity, the name of the person who made the booking, and the price, by clicking on the following link: cancellation@ceetiz.com

Was this answer helpful?

Will I be charged a cancellation fee?

Please refer to the cancellation conditions for each activity. These conditions are listed on your voucher. Cancellation fees may be applied under certain conditions. If you cancel a booking, you will be sent an email detailing the amount of the cancellation fee.


As a general rule:

*Tickets, gift vouchers and activities taking place on special dates cannot be modified or canceled

*Other activities:
- No cancellation fees if the booking is canceled more than 7 full days in advance of the scheduled activity date
- 50% cancellation fee if the booking is canceled between 7 and 2 full days in advance of the scheduled activity date
- 100% cancellation fee if the booking is canceled less than 2 full days before the scheduled activity date

Was this answer helpful?

What happens if I don't turn up at the activity I've booked (transport problems, strikes, etc.)?

No refund will be given.

Was this answer helpful?

How are refunds made?

The refund will be credited directly onto the account of the bank card used to make the booking, minus any eventual cancellation fees incurred.

Was this answer helpful?